1 Page Tech Support Starter

1 Page Tech Support Starter

Email Signatures

To create an email signature for any of the brands, use the signature creator tool found here:
https://fivestarfranchising.com/email-signature-generator/

Reporting

To add a new user to the portal or to reset your password: techsupport@fivestarfranchising.com

Report Data issues or Discrepancies: 
Data Issues or Requests Form

Review the steps for data requests:
Data Team Intake Process

Tech Support

All tech support requests should go to techsupport@fivestarfranchising.com
Including:
  1. Email management
  2. CRM user management
  3. location onboarding 
  4. Employee Onboarding/Terminations
  5. IT/Hardware Tech Support (FSF Employees)

Tech Projects

All tech project requests should be sent through the following form:

Review the steps in the Project Intake Flow:
Project Intake Flow

Current Project Progress and the Backlog of Requests are captured on this Google sheet:
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